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Images printing lower than preview

has anyone else experienced images being placed significantly lower on tanks than shown in the preview? 

Ive done a few direct prints of various designs, and every time they end up lower. I tried emailing and I’m going around in circles. 

I am just trying to figure out if it is something I did wrong, or if this is normal? The last time I put the image as far up as possible, and only printed it on a tank to be sure it wasn’t an issue with placement because of different types (shirts/tanks etc). The image still printed low, like under your chest low. Which looks quite awkward, especially on women. 

Any help is greatly appreciated! 

Comments

  • Anyone? I tried opening a case with Teespring after multiple failed attempts. Let’s just say that was less than satisfactory..
  • Kim AssawawongkasemKim Assawawongkasem Teespring Team
    Hey @Andy, I think this could be a bug. Could you please send the problematic URL to me? I will double check.
  • edited May 21
    Sent you a message @Kim Assawawongkasem
  • Anyone??? This is incredibly disappointing 
  • MEEEEE!  I'm seriously considering going with a different company.  I've retried my designs repeatedly, and they just snap into a weird position each time, looking really stupid.  I've tried and tried to get help, but no one answers.
  • Super annoying.. even worse I can’t get an answer 

    is it on tanks for you too?
  • Example 


  • Sai AekaSai Aeka Teespring Team
    Hello Andy,

    I am sorry that you are having this issue, I checked this listing and did not see any problem, however you can get a resolution in the form of refund or replacement if you write to [email protected] Alternatively if this issue continues please email me at [email protected] We value your business and would do everything possible to set this right.
  • Thanks. They are reprinting.. hopefully the issue is resolved. I will let you know 
  • Now it’s happening to shirts...

    someone help me! Do I need to just move the image all the way up? And hope for the best?? I printed this shirt twice, thought it was me. So I moved it up and it made zero difference. 

    This is the first time I ordered it. 

    The image was a little low for me, so I moved it up and ordered again. 


    These three were attempt two, and I placed the image higher, and it made zero difference. (In fact it might be worse) All three of these were the same order, in fact the one grey one is worse than the other two? I’m getting really discouraged here...
     

    This is the preview image for the second shirt. I placed it to sit towards the top of the chest, in real life they sit at the bottom of the chest, under the armpit. That just looks funky.  The order number is 59ffdfd1d85a86d2 if someone from Teespring wants to help. I already started a case number, but I know they are just going to say they will reprint it, but I worry it will just end up the same.

    is it something I am doing wrong??

  • Kim AssawawongkasemKim Assawawongkasem Teespring Team
    Hey @Andy Brooks, Sorry for the delay. Just to give you an update, now your case has been escalated. I have also tried to help you raise this point to the team and will keep you posted if any.
  • Am I the only one that has this issue!?? Like all the time...

    Maybe I am just expecting too much? 

  • Hey @Andy Brooks, Sorry for the delay. Just to give you an update, now your case has been escalated. I have also tried to help you raise this point to the team and will keep you posted if any.
    Just want to ensure you saw this
  • I just compared this one to another shirt I put a similar image on ( both v-neck shirts) and i put the design in the same spot in the designer (as far up and to the right as allowed) This one is lower and to the left a significant amount. 

    There has got to be a way to stop this? I’m sure Teespring doesn’t want to reprint every shirt I order. And I’m also very reluctant to order multiples of anything to sell local for fear of having shirts I’m not happy with. 
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