Looking for some answers?
This is the place to start.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

FB pixel not active in add to cart page

Hi,

I am a seller trying to implement FB pixel for my tee.

I have created an FB pixel, as per the documentation. Upadted the pixel id in 2 places Teespring.

1.       In Marketing/Tracking pixels/FB pixel

2.       Under the particular Teespring campaign settings, Tracking/FB pixel.

Using Chrome browser with FB pixel tracker installed[working fine]. In the FB Ads Manager, I selected the particular ad and in CUSTOMIZE COLUMNS, the following parameters are included.

a.       Website Content views

b.      Website add to cart

c.       Website purchases

In the Content View/Landing page, the FB pixel is shown as active[using  FB pixel tracker]. But when I add the tee to the cart and come to next page, the pixel is not even listed there. When I check in Ads Manager report, the above 3 parameters I added are not saved[in spite of clicking APPLY button].

On the Teespring front, what should I do to rectify the pixel not available in certain pages, issue? Please help me out.

Regards,

Ashiq

Answers

  • I investigated further on the issue and found that it was a problem with FB pixel-Product catalog pairing.
    The details are given below.

    WARNINGS

    This pixel is not paired with any product catalog. Please associate this pixel with a catalog using the Catalog Manager at https://www.facebook.com/products/.Learn more

    CUSTOM PARAMETERS SENT

    campaign_url: adopt-a-cat-today-1

    content_type: product

    content_ids: ["adopt-a-cat-today-1"]

    value: 25.99

    content_name: Adopt a Cat today......

    currency: USD

    content_category: Animal Lover

    EVENT INFO

    URL Called: Show

    Load Time: 329.60 ms

    Pixel Location: Show

    In my case I am having only a single product and not a store. What should I give as product_catalog_id?

    Thanks in advance.

    Regards,
    Ashiq
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!